Offering a Fresh Perspective on Technology and People
With a warm and engaging manner, Lisa is frequent public speaker and author covering topics including User Experience, Customer Experience, Ethical Research & Ethical, and the Impact of Technology on People. Whether internal teams, conferences, or publications, Lisa offers a fresh perspective. She is noted for her humor and caring while communicating complex information clearly.
Speaking/Workshops
2024
RVA Content Strategy (December 2024)
Improving Customer Experiences Through Content
Transforming Customer Experiences: Lessons from Real-Life Stories (November 2024)
2024 UX Census (RVA) Survey Insights Night (October 2024)
Highlights of the 2024 UX Census (RVA) Survey
World IA Cafe Event (October 2024)
How Information Architecture Makes or Breaks Customer Experiences
VSU/MBL (April 2024)
UX Matters to Your Small Business
IterateUX Design Challenge (April 2024)
Say Yes to Testing
2023
WITS Southeast 2024 (November 2023)
Developing a Consistent Process for Identifying & Mitigating Potential Harms of Technology Before Launch
2023 UX Census (RVA) Survey Report Release Event (October 2023)
LTUX Allies & Friends Event (July 2023)
Making Space for Underrepresented Communities in Design
Beware of AI Hype & Harm: Preparing Your Organization for Ethical AI (May 2023)
Black Digital Humanities Speakers Series (April 2023)
How Do UX Professionals Identify Harmful Technology Before Launch?
Women Talk Design (February 2023)
Why I Speak: Celebrating Black Speakers in the Women Talk Design Community
2022
World Usability Day 2022 Cleveland (November 2022)
"Usable": Time Theft and Financial Peril from Ineffective Technology
UXPA International Conference 2022 (June 2022)
Empower Your Team to Implement & Practice Ethical Design (Co-Facilitator)
UX Akron (April 2022)
Stop Making Flawed Products! Workshop
SDN New York Chapter (February 2022)
Getting Your Team Involved in Ethical Research & Inclusive Design (Workshop)
DigitalRVA (February 2022)
Proactively Preventing Poor User Experiences
2021
Ethical Design Matters! Workshop (Co-Facilitator) (November & June 2021)
UX Camp Chicago Summer Home Edition (June 2021)
Stop Making Flawed Products
UXDC & Sketch DC Meetups (April 2021)
Stop Making Flawed Products
2020
Vitamin T's Put It to the Panel (August 2020)
The Future of UX & CX
Stop Making Flawed Products (2020)
Articles
2024
CMSWire
10 Customer Experience Lessons From a Three-Year CX Ordeal (September 2024)
Enhancing Usability Testing: Addressing Unseen Harms in UX Design (June 2024)
Why Usability Testing Is Crucial for Success (May 2024)
UX Design Strategy: Designing for the 'Unhappy Path' (February 2024)
The Best Times and Reasons to Conduct a UX Audit (March 2024)
2023
Rebel Tech Newsletter - Guest Writer (July 2023)
Beware of AI Hype & Harm (March - April 2023)
2022
An Unusable World: How Bad Technology Steals Our Time, Restricts Our Money & Frustrates Us (November 2022)
Great Customer Experiences Involve The Whole Organization (October 2022)
2021
Boxes and Arrows
Flawed Products Harm – A Framework to Respond (July 2021).
2020
Axure Blog
Finding the Balance When Prototyping Data-Intensive Features (July 2020)
What Can You Do? What Should You Do? (June 2020)