User Experience (UX) Audit
An expert evaluation of your website or app from the perspective of your primary user segment(s) to identify usability, functionality, content, and design issues affecting customer experience.
What You Get?
Presentation that includes highlight videos, prioritized list of issues uncovered & recommendations.
Usability Testing
Moderated or unmoderated testing of your website or app to evaluate its functionality and ease of use and identify specific areas for improvements .
What You Get?
Presentation that includes highlight videos of participants completing key tasks, prioritized lists of key issues, and recommendations.
User Experience Research Consulting
Partner with organizations to identify and research user experience challenges from understanding and adopting UX principles to successfully integrate UX into the organization.
What You Get?
Varies by project could include a Research Roadmap, Customer Journey Map, Service Blueprint, etc.
User Experience Strategy Call
Book a session with Lisa to discuss your most pressing challenges around user experience.
What You Get?
Prioritized recommendations and action steps. Level of detail varies by session length (one hour to a long term engagement)
Presentations/Workshops
Engaging and informative talks or workshops on key User Experience, Customer Experience, Ethical Research & Design, and the Impact of Technology on People, customized to your organization or team.
What You Get?
Presentation or workshop customized to meet organization's needs. Includes Q&A and curated Resource List.
Writing
Available for writing projects on a variety of topics including User Experience, Customer Experience, Ethical Research & Design, and the Impact of Technology on People.
What You Get?
Varies by project could include guest contributions, community takeovers, and article writing
Case Studies
Improving Main Sales Channel for Credit Union
Utilized a through UX Audit to improve the online auto loan application process for a regional credit union, which is crucial for attracting new members.
Prioritizing Needs for New Purchase and Payment Capabilities
Used a strategic mix of group interviews and surveys for a leading online recruitment platform, to uncover critical insights that not only invalidated the development team's initial hypothesis but also prioritized key payment issues for targeted improvements. This saved valuable resources and aligned the product team's roadmap with actual stakeholder's needs.