Ebook PREORDER

“Today is the Perfect Day to Improve Customer Experiences” is a collection of visually compelling true stories of customer experiences gone ridiculoulsy wrong. It's a wake-up call for organizations relying on ill-cconceived and poorly executed technology

• Topics Include:
  How unexplained glitches, disappearing orders, bad data, and nonsensical communications are marring customer experiences
• Understanding "Unpaid Customer Labor" the extraordinary time, money & frustration customers unwillingly have to pay to get issues resolved
• Lost sales, employee turnover, marketing, pr, and legal costs for reputation management and damage control are just some of the hidden & not so hidden costs organizations pay
• Alarming statistics that shows customer complaints are at an all time high and customers are out for revenge because poor customer experiences
• Stories from a wide range of industries including banking, healthcare, retail, cable, electricity, and government