
Most businesses have unseen gaps and that’s a risk
User Experience Consulting - Discover Your Customer Experience Gaps
I help organizations uncover what’s creating friction in their customer experience and show practical ways to fix it.

I help organizations uncover what’s creating friction in their customer experience and show practical ways to fix it.
Most of these issues aren’t easy to spot from the inside that’s where we can help. In a short conversation, we’ll learn more about your business and explore where customer experience friction may be showing up.

Lisa helps organizations see what's going wrong with their customer experiences and gives them clear, actionable ways to fix them.
She has cross-industry experience, including financial services, non-profits, small-to-medium businesses (SMBs), and enterprise organizations.

A weekly conversation on UX, business decisions, and real-world impact.
Live Mondays at 11:30 AM on YouTube, LinkedIn, and Facebook (via On the MIC with Mike), with highlights featured on ESPN Richmond 106.1 FM on Saturdays.
"When Lisa reached out about optimizing the member experience, I was delighted to have someone who I knew was deeply committed to not just UX overall but also understood the mission of Peoples Advantage. Lisa provided a thorough evaluation and helpful and constructive feedback that supported our ability to optimize the member experience and grow our membership and reach.”
- Amanda Habansky, President/CEO
Peoples Advantage Federal Credit Union

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