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Helping Companies Improve Online & Offline Experiences
Don't have customers leave because of frustrating and harmful experiences.
neW bOOK
Transform Your Customer Experiences
Customer experiences enabled by technology are going increasingly wrong costing customers untenable amounts of time, money, and stress and decision makers at companies are unaware of how bad these experiences are and the true costs to their organizations.
“Today is the Perfect Day to Improve Customer Experiences!” is a collection of visually compelling true stories that helps you understand how customer experiences go wrong, so yours can go right.
Get ready to:
- Dive deeper into illustrated stories and key points and explore key details and nuances
- Engage with exercises throughout the book to help you think deeper about decisions made throughout the organization and how they impact customers and employees!
Available in Paperback and/or eBook.
Available in Paperback or Ebook
About Lisa D. Dance
About Lisa D. Dance
About Lisa D. Dance
Find out more about me - Lisa D. Dance, UX Researcher Consultant/Founder at ServiceEase including how my path to the User Experience field started when she was nine years old.
My Services
About Lisa D. Dance
About Lisa D. Dance
I offer a variety of User Experience Research & Strategy Consulting Services to businesses and nonprofits. My Services including: UX Audits, Usability Testing, Customer Interviews, UX Strategy, Fractional UX and More!
Speaking/Writing
About Lisa D. Dance
Speaking/Writing
Find out about my latest speaking and writing engagements. I am frequent public speaker/workshop facilitator, contributor to CMSWire, and author or "Today is the Perfect Day to Improve Customer Experiences.
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