What Customers Experience and What You Assume Happens are Rarely the Same
I help organizations identify experience gaps and replace assumptions with evidence.
Meet Lisa D. Dance, Customer & User Experience Strategist
Lisa helps organizations understand what customers and users actually experience, uncover hidden friction, and prioritize clear, actionable improvements.
She has cross-industry experience, including financial services, non-profits, small-to-medium businesses (SMBs), and enterprise organizations.
UX Happens in RVA
A weekly conversation on UX, business decisions, and real-world impact.
Live Mondays at 11:30 AM on YouTube, LinkedIn, and Facebook (via On the MIC with Mike), with highlights featured on ESPN Richmond 106.1 FM on Saturdays.
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