After being increasingly concerned about how technology products were harming people, Lisa D. Dance, UX Designer/Founder of ServiceEase created the "3Q-Do No Harm Framework" and "Categories of Harm" List to help designers, researchers, developers, and product teams identify potential harms in their product, service or technology could cause people.
While not all-inclusive of all harms, these frameworks provide a consistent process for identifying
common areas of harm and can be used as a reference point for discussions and examinations.
Download the "3Q-Do No Harm Framework" and " Categories of Harm List" List below. If you have questions or are interested in learning more or scheduling a project Contact Us.