Speaking/Writing
Offering a Fresh Perspective on Technology and People
With a warm and engaging manner, Lisa is frequent public speaker and author covering topics including User Experience, Customer Experience, Ethical Research & Ethical, and the Impact of Technology on People. Whether internal teams, conferences, or publications, Lisa offers a fresh perspective. She is noted for her humor and caring while communicating complex information clearly.
Speaking/Workshops
2024
December 6 - 12 -1 pm (Virtual)
Improving Customer Experiences Through Content
November 14 - 12 -1 pm EST (Virtual)
Transforming Customer Experiences: Lessons from
2024 UX Census (RVA) Survey Insights Night
October 23 - 6 - 8 pm EST (In person)
Highlights of the 2024 UX Census (RVA) Survey
October 17 - 7:30 - 8:30 pm EST (Virtual)
How Information Architecture Makes or Breaks Customer Experiences
VSU/MBL (April 2024)
UX Matters to Your Small Business
IterateUX Design Challenge (April 2024)
Say Yes to Testing
2023
WITS Southeast 2024 (November 2023)
Developing a Consistent Process for Identifying & Mitigating Potential Harms of Technology Before Launch
2023 UX Census (RVA) Survey Report Release Event (October 2023)
LTUX Allies & Friends Event (July 2023)
Making Space for Underrepresented Communities in Design
Beware of AI Hype & Harm: Preparing Your Organization for Ethical AI (May 2023)
Black Digital Humanities Speakers Series (April 2023)
How Do UX Professionals Identify Harmful Technology Before Launch?
Women Talk Design (February 2023)
Why I Speak: Celebrating Black Speakers in the Women Talk Design Community
2022
World Usability Day 2022 Cleveland (November 2022)
"Usable": Time Theft and Financial Peril from Ineffective Technology
UXPA International Conference 2022 (June 2022)
Empower Your Team to Implement & Practice Ethical Design (Co-Facilitator)
UX Akron (April 2022)
Stop Making Flawed Products! Workshop
SDN New York Chapter (February 2022)
Getting Your Team Involved in Ethical Research & Inclusive Design (Workshop)
DigitalRVA (February 2022)
Proactively Preventing Poor User Experiences
2021
Ethical Design Matters! Workshop (Co-Facilitator) (November & June 2021)
UX Camp Chicago Summer Home Edition (June 2021)
Stop Making Flawed Products
UXDC & Sketch DC Meetups (April 2021)
Stop Making Flawed Products
2020
Vitamin T's Put It to the Panel (August 2020)
The Future of UX & CX
Stop Making Flawed Products (2020)
Articles
2024
CMSWire
Why Usability Testing Is Crucial for Success (May 2024)
UX Design Strategy: Designing for the 'Unhappy Path' (February 2024)
The Best Times and Reasons to Conduct a UX Audit (March 2024)
2023
Rebel Tech Newsletter - Guest Writer (July 2023)
Beware of AI Hype & Harm (March - April 2023)
2022
An Unusable World: How Bad Technology Steals Our Time, Restricts Our Money & Frustrates Us
(November 2022)
Great Customer Experiences Involve The Whole Organization (October 2022)
2021
Boxes and Arrows
Flawed Products Harm – A Framework to Respond (July 2021).
2020
Axure Blog
Finding the Balance When Prototyping Data-Intensive Features (July 2020)
What Can You Do? What Should You Do? (June 2020)