Categories of Harm

In 2020, Lisa D. Dance, UX Designer/Founder of ServiceEase created the "Categories of Harm" List to help designers, researchers, developers, and product teams identify potential harms in their product, service or technology could cause people. While not all-inclusive, the "Categories of Harm" List identifies common areas of harm and can be used as a reference point for discussions and examinations. 

Download the "Categories of Harm" List below. If you have questions or are interested in a presentation, workshop, or training. Contact Us.