Today is the Perfect Day to Improve Customer Experiences!
By Lisa D. Dance
"Today is the Perfect Day to Improve Customer Experiences!" is compelling, illustrated collection of true stories showing how technology and bad processes make customer experiences “ridiculously wrong.”
This book calls decision-makers to action with clear examples, hidden cost analysis, and the new concept of “unpaid customer labor.” It’s a practical wake-up call for leaders who want faster, more humane fixes that reduce frustration and long-term costs.
A Sharp, Approachable Briefing
Featuring stories from banking to healthcare, it highlights the hidden costs organizations absorb and urges immediate, practical improvements.
"It's a light-hearted (but not) romp through some of your worst customer service nightmares. The illustrated stories and the lists of costs to the customer and to the organization are powerful. Hopefully it will help you show leadership where to focus."
Indi Young, Author of Time to Listen, Practical Empathy & Me
Understanding Customer & User Experiences Gone Wrong (Part 2)
Join Lisa & Antonio Meza as they delve deeper into their collaboration of Lisa's book titled "Today's The Perfect Day to Improve Customer Experiences".
If you create products, services, technology, or experiences, or control budget for them, this is a must-attend. The negative impact on customers and their loyalty is lasting, and these issues are bigger than you think. Don't miss out on this insightful discussion. #customerexperience
#userexperience #ux #productdesign #linkedinlive #ebook #illustrations #customerjourney
Get Book & Training for Your Team
Invest in An Interactive Learning Experience for Your Team
Based on a real-life story from "Today is the Perfect Day to Improve Customer Experiences" , "The Amazing Drugstore" mobile app workshop offer a fun yet educational interactive learning experience designed to help your team better understand how ineffective technology solutions are exacerbating real-life customer experiences with untenable costs to customers, employees, and companies.
Your team will leave with a renewed commitment to address complex user experience and customer experience issues including bridging informational silos technical debt.