
I Can Help!
If you are struggling with lost sales and/or customer complaints, I can help
through:
I've been studying customer interactions since I was nine years old, and I find those often overlooked details that cause problems and provide prioritized recommendations to keep customers. Reach out Today!
* The 2023 National Customer Rage Survey
Find out more about me - Lisa D. Dance, UX Researcher Consultant/Founder at ServiceEase including how my path to the User Experience field started when she was nine years old.
I offer a variety of User Experience Research & Strategy Consulting Services to businesses and nonprofits. My Services including: UX Audits, Usability Testing, Customer Interviews, UX Strategy, Fractional UX and More!
A wake up call about customer experiences enabled by technology going increasingly wrong costing customers untenable amounts of time, money, and stress and cascading costs to employees and companies.
Utilized a through UX Audit to improve the online auto loan application process for a regional credit union, which is crucial for attracting new members.
Used a strategic mix of group interviews and surveys for a leading online recruitment platform, to uncover critical insights that not only invalidated the development team's initial hypothesis but also prioritized key payment issues for targeted improvements. This saved valuable resources and aligned the product team's roadmap with actual stakeholder's needs.
Utilized a through UX Audit to help members of women's group move pass an impasse on whether to a website redesign was needed.
Spearheaded a new website feature for a Fortune 500 insurance company that transformed its user engagement strategy with interactive quizzes designed to educate visitors on long-term care planning.
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