Improving Experiences & Touchpoints So Customers Don't Leave
- Website Audits
- User Experience Research
- User Experience Strategy
- Usability Testing
- Workshops & Training
upcoming Event
User Experience (UX) Research recently had a starring role in Amazon's trial and $2.5 Billion settlement with the Federal Trade Commission (FTC). In this engaging 30-minute session, Lisa will discuss UX Research as a Risk Management tool, drawing insights from the case to help organizations avoid costly decisions.
About Lisa D. Dance
Today is the Perfect Day to Improve Customer Experiences!
About Lisa D. Dance
Find out more about me - Lisa D. Dance, UX Researcher Consultant/Founder at ServiceEase including how my path to the User Experience field started when she was nine years old.
My Services
Today is the Perfect Day to Improve Customer Experiences!
About Lisa D. Dance
I offer a variety of User Experience Research & Strategy Consulting Services to businesses and nonprofits. My Services including: UX Audits, Usability Testing, Customer Interviews, UX Strategy, Fractional UX and More!
Today is the Perfect Day to Improve Customer Experiences!
Today is the Perfect Day to Improve Customer Experiences!
Today is the Perfect Day to Improve Customer Experiences!
A wake up call about customer experiences enabled by technology going increasingly wrong costing customers untenable amounts of time, money, and stress and cascading costs to employees and companies.
Case Studies
Improving Main Sales Channel for Credit Union
Utilized a through UX Audit to improve the online auto loan application process for a regional credit union, which is crucial for attracting new members.
Prioritizing Needs for New Purchase and Payment Capabilities
Used a strategic mix of group interviews and surveys for a leading online recruitment platform, to uncover critical insights that not only invalidated the development team's initial hypothesis but also prioritized key payment issues for targeted improvements. This saved valuable resources and aligned the product team's roadmap with actual stakeholder's needs.
Website Redesign? Yes or No
Utilized a through UX Audit to help members of women's group move pass an impasse on whether to a website redesign was needed.
Gamification Increased Website Engagement and Education
Spearheaded a new website feature for a Fortune 500 insurance company that transformed its user engagement strategy with interactive quizzes designed to educate visitors on long-term care planning.
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